Privacy Policy
At Five Star Travels, we take your privacy and the security of your personal information seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website and avail our services. By using our website and services, you agree to the practices described below. We may update this policy from time to time, so please review it regularly for any changes.
Information We Collect:
When you visit our website or use our services, we may collect the following types of information:
Personal Information: This includes your name, contact details (such as email address, phone number, and address), date of birth, and other identifying information. We collect this information when you make a booking, subscribe to our newsletters, or interact with our customer support team.
Payment Information: When you make a booking or purchase any of our services, we collect payment information such as credit card details. We use reputable payment processors to handle these transactions securely.
Usage Data: We automatically collect certain information about how you interact with our website, including your IP address, device type, browser information, and pages visited. This data helps us improve our website and better understand user behavior.
How We Use Your Information:
We use the information we collect for the following purposes:
To provide and manage our services: This includes processing bookings, sending booking confirmations, and providing customer support.
To send promotional materials: With your consent, we may send you newsletters, special offers, and travel-related updates. You can opt-out of these communications at any time.
To improve our services: We analyze usage data to enhance the functionality and user experience of our website.
To protect our users: We may use your information to prevent fraud, unauthorized access, and other illegal activities.
Information Sharing and Disclosure:
We value your trust and do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who help us operate our business and provide services to you (e.g., payment processors, customer support software).
Legal Compliance: If required by law, we may disclose your information to government authorities or other third parties.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.
Data Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please understand that no method of data transmission over the internet or electronic storage is 100% secure.
Children’s Privacy:
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with their data, please contact us, and we will take appropriate steps to remove the information from our records.
Contact Us:
If you have any questions, concerns, or requests regarding your privacy and data, please contact us at:
Email: info@fivestartravels.com.au
Phone: +61 861 871 400
Effective Date:
This Privacy Policy is effective as of the date mentioned below and supersedes any previous versions.
Last Updated: [3-8-2023]
Thank you for choosing Five Star Travels. We are committed to protecting your privacy and providing you with the best possible travel experience.